Privacy Policy

In this Privacy Policy we will inform you how we process your personal information. We kindly ask you to read at least the summary of our Privacy Policy, but reading whole privacy policy will help you understand big picture.

Privacy Policy/Kuldlelu.com 1.6.2022

Summary

We are commited to process your personal information with trust and to respect your privacy.

We collect personal information to maintain customer relations. Legal justification for processing your personal information is contract between you and our company. Giving your personal information is needed to form a contract between us. In other words, you cannot order from our webstore, if you do not provide your personal information.

We also collect your personal information for marketing purposes. Legal justification for processing your information is your consent. For example, you can give your consent to order our newsletter.

Your personal information is received by:

- Our company, and processor of your order.

- Payment provider, which will receive payment from you.

- Postal service or delivery company, which will deliver your order.

- Accounting company, which will process our accounting.

- Hosting provider, which is upkeeping our service.

We will keep your information:

- In webstore two (2) year after last order or login. 

- In our email archives seven (7) years. 

- In accounting material seven (7) years. 

You have the following rights:

- Right to check check your information.

- Right to correct your information.

- Right to limit processing your information (You can deny marketing, for example) .

- Right to oppose processing your information.

- Right to cancel consent (You can unsubscribe from newsletter, for example)

- Right to submit formal complaint to regulatory official (in Finland)

Please notify, that you have right to be "forgotten" only, if we do not have any legally binding reasons to continue processing your personal information. In other words, if you have not made any orders to our webstore. You can ask your user account to be removed at any time, which will remove your personal information from our database. Removing user account doesn't however remove your information from accounting for example, because we have legally binding obligation to keep accounting material at least 7 years.

Detailed information

1. What information about me will be collected?

       Information given by you, or personally identifiable data

• Personal and contact information, such as name, last name, address, email and phone number. 
• Data regarding your digital account, such as username, password and language and currency settings. 
• Payment information, but only when you order products. For example, we do not handle credit card information by ourselves. All detailed payment information such as credit card number is processed by payment provider your choosing when checking out your shopping cart. 
• When using Social Login (Such as Google or Facebook Login), we save your email address, name and used certificate.

       Data saved from your actions by using our webstore

• Order and payment history, such as ordered products and their prices.
• Delivery information, such as delivery address and used method of delivery
• Product reviews
• Browsing history
• To save data we mainly use cookies
• Other data collected by your consent.

       Data saved to our Marketing registry

• If you decide to subscribe to our newsletter, we save your email address and day you subscribed to our marketing registry. If you have registered account with us, we may use your other data, such as name, birthday and shopping history to send you more personalized marketing material. You can, at any time, choose not to receive our newsletter by unsubscribing.

2. To what purpose you use my personal data?

      We use your personal information:

• To upkeep customer relations
• To improve user experience at our website
• To process and deliver orders
• To send you personalized marketing based to prior buying history
• To collect usage statistics
• To offer better customer service

We process data based on customer relations between you and Kuldlelu store, usability of website or explicit consent from you.

3. How is my information processed, saved and protected?

  Data Protection

• Data security is of great importance to us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Site. These procedures include for example use of firewalls, encryption techniques, using secure data facilities.

       Processing your data

• Your data will be processed only when it is necessary, for example to deliver your order or delivering our newsletter to you.
• When processing your personal data we are using good data practices, such as minimizing used data and anonymizing data, when it is possible.
• We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

       Storing your data

• Your personal data will be held in data center at Finland, at premises of trustworthy partner. 
• Your information will be held in our webstore customer database for 2 years after your last order or login, unless you remove your account by yourself before that. Before we remove your account, we will send reminder that your account is about the be deleted, so you can prevent that and continue your customer relationship with us. 
• For some personal data laws require that we store it for longer period of time. These are for example data, that we have saved to our bookkeeping. Bookkeeping material we will have to keep up to 7 years as required by law.

4. Will you share my data with third parties? 

We may contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. 

We currently share information with

• Delivery Provider (such as Postal Service, DHL, FedEx etc.)  To deliver your order to you, we need to share your name, address and in some cases phone number.  We only share information that is necessary to deliver your order.
• Google Analytics - We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
• Payment processor - We only share data which is strictly necessary for processing your order.
• Accounting, for bookkeeping
• Web Host, which hosts our website.

In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

5. Does Kuldlelu website use cookies, and what are they?

Our website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. These cookies are used to recognize you between visits, to keep you logged in between visits, retain your shopping basket between visits. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.

By using Our website you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Site for traffic analytics and for advertising services.  For more details, please read our Cookie Policy. These Cookies are not integral to the functioning of Our Site.

All Cookies used by and on our website are used in accordance with current EU Cookie Law.

6. How can you control your data?

• You can prevent usage of cookies from your browser settings. We kindly point out, that preventing use of cookies may prevent certain features of our website from function fully or as intended.
  

• Clearing Cookie cache. You may at any point clear cookies saved on your computer. By emptying cookies on regular basis you will change the identification profile. It will however not stop fully collection of data, but rather reset the user profile based on prior behavior.
• You may subscribe or unsubscribe from our newsletter from Account Settings. You may also unsubscribe at any time by clicking link that we include in every newsletter. 
• You may at any point ask us to remove your user account by contacting customer service. We kindly ask you to understand that if you have made orders from our webstore, we cannot remove all data (Such as accounting data). Please refer to section 2 and 3 of this privacy policy for more information.

7. Can this Privacy policy be updated?

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

8. How I can Contact you?

You can contact our customer service on matters of this Privacy Policy, or questions about our marketing.